SHOWCASE AND SELL

Artist FAQ

1. How does ALANGOO work?

We support indie artisans/artist who make hand-made jewelry, accessories and clothing by giving them a platform to showcase and sell their work on a global scale. artist will be provided with an online shop after joining ALANGOO.com where they can share their motivation and backgrounds, also showcase and sell their pieces by managing their ALANGOO account. They can write about their items, price them and sell them globally. We let them reach a larger audience who might not be able to ordinarily discover their work. ALANGOO also seeks to connect independent-minded shoppers who appreciate individuality and innovative Artist, with underground artisans who create alternative clothing and accessories. We do this via online marketing and search engine optimization.

2. How does my ALANGOO shop work?

We have tried hard to create a simple and user friendly setting for our sellers to easily manage their online shop. Once you join ALANGOO, you will be provided with an online shop where you have all the necessary links after you log-in to your account as a artist/seller. You can list your pieces, upload pictures, write product descriptions and price your pieces. On your product page, you can also see the number of likes and Facebook shares on each listed piece, as well as monitoring how your pieces are rated, who your buyers are and oversee the comments left on each piece by ALANGOO users. You will also be able to monitor your order status, change and edit your information, etc. Sellers will receive a step-by-step guide on how to manage their ALANGOO shop upon submitting our application.

3. What is the first step I need to take to start selling on ALANGOO.com?

All artist have to go through an online screening by our curators before they can sell on ALANGOO.com. All artist first need to submit the Artist Application available on our website. What you need in order to complete the application is between two to five images of your pieces. The application is only to determine the style and quality of your artist and to make sure your work fits our standards. Once you are approved, you will be able to sign-in to your artist seller account and start setting up your shop and profile. Please make sure you complete your profile before you start selling such as writing about yourself (background and motivation), describing your shipping fees and return policies, providing us with either a PayPal account information or any other account you'd like us to transfer the funds to.

4. What happens after I receive an order and how do I get paid for it?

When a shopper purchases your item(s) we handle the payment from them. Sellers will receive an e-mail from us including all the details associated with the order such the buyer's name, shipping address and the piece(s) that the shopper has bought. You then ship the item(s) and change the order status on your order detail page from "Pending" to "Shipped" to notify the buyer and us.

ALANGOO holds the payments for 2 weeks, once the order has been marked as shipped. This is to make sure there are no refunds and cancellations before your payment is cleared. After the 2 week hold period, we deduct the 15% commission of the sale price and transfer the funds to our sellers on the 1st and on the 15th of each month. Sellers can select their preferred method of getting paid in the form of either receiving a check from us (if located in the US), or using their PayPal account. Please note that ALANGOO does not charge commission on the shipping cost.

5. What kind of control do I have over my ALANGOO shop?

You have complete control of your shop as far as telling your story, describing your products, uploading the pieces that you would like to sell and pricing them the way you like. However, while ALANGOO is in beta stage, we require our sellers to only list up to 10 products to begin with and maintain only this number of listed items until informed by our Admin.

6. Who handles the shipping?

Artist/sellers are in charge of shipping their sold pieces to customers. When you set up your shop on ALANGOO, you can add a shipping cost to your pieces to cover the shipment cost, using the Shipping Profile located on "My Products". My Account < My Product < Shipping profile.

7. How do returns and refunds work?

Artist/sellers set their own return policy of their listed products. This is available under “My Products” section after you sign-in to your account. My Account > My Products > +(Add Product)

8. Do artist have to sign a contract in order to sell?

There will not be any formal contract between us, only by creating an account with us, you agree to our Terms of Use.

9. What currencies are being used on ALANGOO.com?

While ALANGOO is in beta, all prices on our platform are displayed in US Dollars. If you are not a resident of US, we require you to list your price for it’s equivalent in USD. Please note if a buyer who is purchasing your item is accidentally located in your country of residence, he/she will not have to pay the cross order fee to PayPal because you have your price displayed in USD.

10. Do I have to complete my profile before listing an item?

Yes. ALANGOO’s main mission is to introduce you, the artist, to interested buyers. It is very important to us to tell your story to those who might never be able to hear what you have to say about your inspirations and the story behind your pieces. One of our buyers’ biggest motivation is to understand what is behind every piece that they see on our platform. They care about who you are as a artist and what inspires you to make your statement pieces.

11. How do I list my pieces for sale?

You can add your item by clicking on the + sign on the right side of "My Products" page after you sign-in to your account. After completing the form with necessary information, you can save your piece as a draft at any time without listing it on the platform if you need more time to complete the form. Otherwise, you can just click on "Submit and List" and you are good to go. Sellers will receive a complete step-by-step guild of how to manage their ALANGOO shop via email upon approval as a seller.

You need to make sure you include at least 2 pictures per piece. ALANGOO only accepts images on either white or gray backgrounds. We recommend you upload at least one image showing the piece worn in order to display the proportions.

Also, make sure you tag your piece with all the relevant keywords such as the materials, colors, size, etc. This will help customers find them faster when they search for specific item on ALANGOO. You can also tag your pieces with other relevant products on ALANGOO located on your Add Product form. This will increase the click ratio of your items.

12. What happens after I sell a piece?

After you sell a piece, we will send you a sales notification e-mail containing all the relevant info regarding sale (item, buyer, etc.). This notification is sent to the e-mail address we have on file under My Account > My Profile. If you’d like to update the e-mail address we have on file, you can only submit a request to us by emailing us at Support@ALANGOO.com. Please make sure your sales notifications don't get caught in your spam filter.

The item's quantity is automatically reduced by the number that is sold, and the transaction information will show up under My Account > My Orders. You can check your order status from there to see if an order is marked as shipped or not yet shipped, canceled, or returned. Once we confirm payment has been received, you can ship the item to your buyer. Please make sure you ship the sold item within a timely manner.

13. How do I disclose my return policy?

You will find a section to describe your return policy at the end of your "Product Detail" page. My Account > My Products > +(Add product). We recommend you provide a convenient return policy to your buyers and accept returns at least up to 7 days from the date shoppers receive your item.

14. How do I disclose my shipping costs?

You will find a section to describe your Shipping Costs under My Account > My Products > Add Shipping cost. You can specify shipping costs for national and international orders. We highly recommend you use reasonable shipping charges, as shipping fees online are very competitive.

15. What do I do when I'm sick or away on vacation?

No worries! Sellers can easily put their accounts to "Away on Vacation" mode. You can do this by signing-in to your account, going to "My Settings" then selecting the dates that you will not be able to process your orders, at the bottom of the "My Settings" page. By selecting the dates you will be away on vacation, there will be a note on your Brand Page. Although shoppers will still be able to purchase your pieces, they will receive a notification letting them know that you will not be able to ship the sold pieces to them before your account is reactivated.

16. How do I delete my ALANGOO account?

You can leave ALANGOO at anytime and for any reason with no cancellation fee. If you decide that you wish to leave our marketplace, please send a request to DesignerRelations@ALANGOO.com indicating the reason(s) and we will remove you from our community.

17. What kind of control do I have over the comments I receive on my pieces?

You have control over the comments you receive on your products. You can simply go to your "My Products" page and look at the number of comments you have received. We however, recommend you don't delete the negative comments unless there is a mutual agreement between you and the user. If you come across any comment that you find offensive or breaches ALANGOO'S Terms of Use, please contact designerrelations@ALANGOO.com, or Admin@ALANGOO.com.

18. What are ALANGOO’s fees?

ALANGOO charges only 15% commissions on the retail price of the sold items. We do not charge commissions on shipment prices. Every 3 months you can list up to 10 items free of charge. ALANGOO charges $0.30 for any additional piece you list to sell on the platform. Please note that while ALANGOO is in beta stage, we require the sellers to maintain maximum of 10 items on their shop.

19. What do I do if I have questions regarding my bill?

Please contact us at Support@ALANGOO.com for any billing questions.

20. Do I need to collect taxes?

It's up to each seller to research their local laws regarding collecting and reporting applicable taxes for their sales. As a market place venue, ALANGOO cannot provide specific legal advice to sellers that include advice regarding taxes. In the United States, tax regulations can vary greatly by location. If you are unsure about the tax laws in your region, we encourage you to consult an accountant or other expert in your area. If you determine that you need to collect sales tax for certain sales in your ALANGOO shop, you can specify an average tax rate and include it in your total price. It will be your responsibility to pay your sales taxes to the appropriate agencies.